Of course! All plans include support, simply submit a support ticket. All you have to do is email us and one of our team members will get it taken care of with utmost priority.
All TrainerNook websites are 100% mobile responsive.
All TrainerNook sites are technically optimized to meet the requirements of all major search engines such as google, yahoo, and bing.
Our easy to use tool provides you the ability to completely customize your site. Every detail of your site can be easily modified to meet your requirements.
At session initiation, you get to choose. If your client does not have a webcam, or has a very slow connection, audio will obviously be the best option. Chat is good if you have a client concerned with anonymity, or has significant technology issues.
There is a chat-based live help function in the browser that can assist. If there is an internet outage, the session can simply be restarted.
If you are sitting at your desk and have available time, you can log-in to the system and turn on Instant Availability Mode. This will create an “Available Now” icon on your profile. A client can then click on your profile and initiate a session.
Absolutely! Once you sign up, we will ask you for your domain name and we will provide you instructions on how to point your domain to our services.
TrainerNook websites and hosted counseling sessions are SSL-encrypted from end-to-end. TrainerNook uses the latest systems to ensure data security and integrity. Credit card processing and data systems are also PCI-compliant.
Absolutely! Just open up a support ticket with what you need help and we happily jump in and help!
In order for webcams to function properly, both parties need to have a reasonably fast, stable internet connection (above 100 bps). Basic broadband will typically be ample. The included Chat or Audio Only modes operate well at much slower speeds, and if your client doesn’t have a webcam. In addition, both parties need the latest version of either Chrome, Firefox, IE, Safari, or Opera. IE and Safari both require installation of a plug-in. This is an automatic process and simply requires user agreement to install the plug-in. The user will be prompted to allow installation at the beginning of the session.